Soulogy is committed to protecting client confidentiality and personal information in accordance with Australian law, specifically the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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Confidentiality of Sessions

All personal information shared during sessions is treated as strictly confidential, including session content, intake information, correspondence, and payment records. This confidentiality is maintained indefinitely, except where disclosure is legally required (see Limits to Confidentiality below).

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Limits to Confidentiality

Confidentiality may be breached where required by Australian law or professional obligation, including:

• Imminent risk of serious harm to self or others (includes suicidal ideation, self-harm intent, or threats)

• Child abuse or neglect (mandatory reporting under child protection laws)

• Court orders, subpoenas, or legal compulsion

• Public health or safety emergencies

 

In such cases, you will be informed of the disclosure unless doing so would compromise safety.

 

Information Collected

Soulogy collects and stores:

• Contact, booking, and scheduling details

• Health history, trauma background, and personal information you voluntarily provide

• Session notes (kept for clinical continuity and quality assurance)

• Payment and invoicing records

• Emergency contact information

 

Use of Information

Information is used solely for:

• Service delivery and session continuity

• Clinical assessment and treatment planning

• Administrative management (invoicing, scheduling)

• Legal compliance and mandatory reporting obligations

• Soulogy does not sell, trade, or share personal data for marketing or commercial purposes.

 

Your Rights

You have the right to:

• Request access to your session notes and personal information held by Soulogy

• Request correction or amendment of inaccurate information

• Request deletion of information (subject to legal and clinical retention requirements)

• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

 

Requests should be made in writing to info@soulogy.com.au 

 

Storage & Security

Soulogy takes the following steps to protect personal information:

• Session notes and intake forms are stored securely (encrypted digital storage or locked physical files)

• Access to client information is limited to Soulogy practitioners and administrative staff only

• Payment information is processed through secure, PCI-compliant payment gateways

• Personal devices used for sessions are password-protected and kept private

• However, no digital system can guarantee absolute security. Online communication and cloud-based platforms carry inherent risks.

 

Data Breach Notification

In the event of a data breach or unauthorised access to your personal information, you will be notified without unreasonable delay in accordance with the Privacy Act 1988 (Cth).

 

Retention of Information

• Session notes: Retained for 7 years after final session (standard clinical practice in Australia) to comply with professional indemnity insurance and legal requirements

• Contact and booking information: Retained for 3 years after last contact for administrative purposes

• Payment records: Retained for 7 years for tax and audit compliance

• Upon request, personal information will be securely destroyed after the retention period, except where legal obligation requires longer storage

 

Online & International Services

Where services are delivered online:

• Data may be processed using platforms (e.g., video conferencing, email) operating across multiple jurisdictions

• Soulogy complies with Australian privacy law and takes reasonable steps to ensure service providers also comply

• International clients: Foreign privacy regimes (e.g., GDPR for EU clients, HIPAA for US clients) may differ from Australian law

• By engaging with Soulogy, you consent to information handling under Australian privacy law, which may provide different protections than your country of residence

• Soulogy is not responsible for compliance with foreign privacy laws, and you assume responsibility for understanding your local privacy regulations

 

Third-Party Platforms

Soulogy uses third-party platforms for:

• Video conferencing (e.g., Zoom, Teams)

• Email and file storage

• Payment processing

 

These platforms have their own privacy policies. You are responsible for reviewing their terms. Soulogy selects platforms with strong privacy protections but cannot guarantee their compliance with non-Australian law.

 

Cookies & Website Analytics

Soulogy's website may use:

• Cookies for website functionality

• Analytics tools (e.g., Google Analytics) to understand user behaviour

• No personal identifying information is collected through analytics without your consent

 

You can disable cookies through your browser settings.

 

Governing Law & Complaints

This privacy policy is governed by:

• Privacy Act 1988 (Cth)

• Australian Privacy Principles (APPs)

• New South Wales law

 

If you believe your privacy has been breached, you may:

1. Contact Soulogy directly to resolve the matter

2. Lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

 

Policy Updates

Soulogy may update this privacy policy at any time. Material changes will be communicated to current clients. Continued use of services constitutes acceptance of updated terms.

 

Last updated: December 2025